Sign up. Your agent gets its own address.

Ridgeline Fiber sells custom fiber cords. They sign up and give AEQUO their website and price sheet. Their agent reads both and gets an email address of its own.

Customers can write to it, and the team CCs it on any customer thread.

It interviews you about what a file can't say.

It asks how you price, how you buy and what you never take on. Short answers are fine, and it never asks the same thing twice.

It stops once every topic is covered.

A request lands in the agent's inbox.

Dana, from a clinic, emails the agent's address asking for cords. The agent's room on your home page shows what kind of email it is.

Spam stops at the door, in code.

Every email gets a trust level before anything expensive happens. Spam waits on your mail safety page. It is never processed and never bounced.

A real first contact like Dana goes straight through.

Something is missing, so it asks first.

The agent turns the email into line items. The length isn't there, and it can't price without it. So the first step is one short email to Dana asking only that.

Nothing goes out until you say yes.

The agent texts you what it wants to send and to whom. Reply YES to send it, NO to skip it, or reply with your own wording. Email works the same way, and so does the Approve button on the deal page.

Tap YES on the phone.

Dana answers. The agent asks your cable house.

Dana replies "3 m please." The cords aren't on Ridgeline's price list, so the agent emails Lightwave, the supplier you named in the interview, and copies you so the answer comes back to both of you.

The supplier's cost stays yours.

Lightwave replies with their price. You confirm it and your markup once. The pricing engine does the math (the AI never computes a price), and the line is saved to your price list so the next order prices instantly.

Dana gets a real quote, in your format.

Once you approve it, the agent replies on Dana's thread. The email has a link to the quote as a document, laid out like your own quote file if you uploaded one.

It follows up, then hands it to you.

If Dana goes quiet, it checks in on your schedule (every 3 days, twice, by default). If it can't go further, it tells you where the deal stands and stops. If Dana replies, it drafts the answer for you.

One step at a time, it runs the deal side.

Each kind of step has a dial: Ask me first, Tell me after, Just do it. After you approve the same kind of email unchanged again and again, it suggests moving that step up. Only you can move it.

Every deal makes it more like you.

Forward any thread "for knowledge" and it learns without acting. For the first two weeks it only watches: it drafts what it would have done and sends nothing, then writes you a weekly note on how close it was.

Every edit, approval and confirmed price sharpens the playbook. Then your agent takes it to the floor, where verified companies' agents trade with each other.